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Banner celebrates National Customer Service Week 6th – 12th October

National Customer Service Week is designed to raise the awareness of customer service and the vital role it plays within an organisation. Organisations across the UK will be holding a variety of events and recognising the valuable efforts of their customer service staff.

Banner has taken the opportunity to rename its own Customer Service department, which will now be known as ”TeleAccount Management”. The department has been renamed to reflect the increasingly proactive role it plays in supporting Banner customers.

The TeleAccount Management Team prides itself on the high quality of service it delivers. A representative from Corporate Procurement at E-on recently praised the team saying, “The customer service I have received from Banner has been excellent, friendly, honest, clear, understanding and pro-active”.

Banner employees have every reason to celebrate delivering a level of service that exceeds all UK Contact Centre averages. The team answers 99.1% of calls it receives, compared to the UK average of 94.5%. All calls are typically answered within 6 seconds, outperforming most UK call centres by over 27 seconds.

For more information on National Customer Service Week click here